Status: Resolved

Issue Duration: Temporary service disruption

Impact: Intermittent API request failures for some users

Earlier today, some users experienced issues where API requests failed and returned the following message:

“Sorry, I encountered an error processing your request. Please try again later.”

This incident has now been fully resolved.

The disruption was caused by an unexpected fault in the API request-handling pipeline. A combination of increased request load and a configuration mismatch triggered a failure in the response processing layer, resulting in intermittent errors.

During the incident, affected users experienced:

• Failed API requests

• Delayed or incomplete responses

• Repeated error notifications when retrying

• Temporary reduction in system reliability

No data loss occurred at any point.

To restore system stability, the engineering team:

• Restarted and stabilized affected API workers to clear the failing pipeline.

• Patched the faulty configuration parameter that caused incompatible request handling.

• Rebalanced request traffic across healthy server nodes to reduce pressure on the impacted service.

• Cleared accumulated queues to prevent cascading failures.

• Validated system logs to ensure no downstream services were affected.

Service performance returned to normal immediately after these actions.

To prevent similar incidents, we are implementing the following:

• Stricter API input validation to avoid malformed request overloads.

• Improved auto-scaling thresholds for high-volume request bursts.

• Additional monitoring alerts for early detection of response pipeline failures.

• Configuration audit checks to prevent mismatched parameters in future updates.

• Enhanced failover logic so requests can reroute without user-visible errors.

All systems functioning normally

No further action is required from users.